Contents

1. Introduction

1.1 Welcome to Marella House

1.2 Legislative Framework

2. Quality and Purpose of Care

2.1 Position Statement

2.2 Ethos of the Home (progressing outcomes)

2.3 Description of Accommodation

2.4 Location of the Home

2.5 Arrangements for Supporting Cultural, Linguistic and the Religious Needs of

Children

2.6 Complaints

2.7 Access to safeguarding and behaviour management policies

3. Views, Wishes and Feelings

3.1 Consultation and approach to consulting children on quality of care

3.2 Anti-discriminatory practice in respect of children and their families

3.3 Children’s Rights

3.4 Bullying

4. Education

4.1 Management of Education

4.2 Details of provision to support children with SEN

4.3 Dual Registration

4.4 Education Partners

4.5 Educational Support (outside School hours)

5. Enjoy and Achieve

5.1 How we ensure the young people enjoy and achieve

6. Health

6.1 Arrangements to Protect and Promote Health

6.2 Therapeutic support provided

7. Positive Relationships

7.1 The arrangements for promoting contact between children, their families and

Statement of Purpose

6 June 2025: by Miss Megan Raymond: Interim Manager

friends

8. Protection of Children

8.1 The Homes approach to monitoring and surveillance of children

8.2 The homes approach to behavioural support

8.3 Management of restraint and physical intervention

8.4 Missing from Care

9 Leadership and Management

9.1 Details and work address of Registered Provider, Responsible Individual and

Home Manager

9.2 Details and Qualification and experience of staff

9.3 Staff contingency arrangements

9.4 Staff and Management Structure (include education and health)

9.5 Professional supervision arrangements for staff, educators and health care

professionals

9.6 Gender status of the home and positive role models

10. Care Planning

10.1 Admission process

Introduction

Welcome to Marella House

About Marella House

Marella House is Waves Care’s first home. Marella House offers a spacious

environment where the children and young people will be able to have their own

privacy with the added comfort of a homely environment where they can be involved

in family activities. At Marella house we understand that the children and young people

need a caring and loving environment in order to reach their full potential. We

understand that each young person is on their own individual journey. Marella house

will provide the children and young people with a stable, loving and caring home where

each child is a treated as an individual and their care is personalised to meet their

needs.

1.2 Legislation Framework

The Children’s Homes (England) Regulations 2015

Statement of Purpose

7 June 2025: by Miss Megan Raymond: Interim Manager

Reg 16 (1) The registered person shall compile in relation to the children’s home a

written statement, which shall consist of a statement as to the matters listed in

Schedule 1.

Reg 16 (2) The registered person shall provide a copy of the statement of purpose to

HMIC and shall make a copy of it available upon request for inspection –

(a) Any person who works at the children’s home

(b) Any child accommodated in the children’s home

(c) The parent of any child accommodated in the children’s home

(d) The Placing authority of any child accommodated in the home ; and

(e) In the case of qualifying school, the secretary of state, and Her Majesty’s

Inspector of Schools in England

Reg 16 (3) The Registered Person must:

(a) Keep the homes Statement of Purpose under review and where appropriate

revise it.

(b) Notify HMCI of any revisions and send them a copy of the revised statement

within 24 days of the revision.

Reg 16 (3) Where the home has a website the registered person must ensure a copy of

the revised Statement of Purpose is published.

Reg 6 (1) The quality and purpose of care standard

(2) In particular, the standard in paragraph (1) requires the registered person

to:

(a) understand and apply the homes statement of purpose

(b) ensuring that staff understand and apply the statement of purpose

2. Quality and Purpose of Care Standard

2.1 Position Statement

At Marella House we specialise in supporting children between the ages of 8-17 years

old upon admission; under an umbrella of emotional behavioural difficulties, including

any associated behaviours. This will be carefully risk assessed at point of referral taking

into consideration all aspects of the child’s individual care needs and the specialist and

expert care that can be provided by the team as well as the impact of the local area

and any risks associated; in order to be able to fully meet the children’s needs. At

Marella House our aim is to be able to provide a safe and nurturing home for the

children admitted into our care to enable them to overcome historical traumas,

develop and establish their self-esteem, resilience, identity and independence where

appropriate guided by our experienced team in a well-managed, caring and cultivating

manner.

Statement of Purpose

8 June 2025: by Miss Megan Raymond: Interim Manager

At Marella House we understand that each child will have their own set of

circumstances that have led to becoming a looked after child. We understand that

children of any age with past trauma can become vulnerable within society, therefore

each individual risk will be carefully considered through our robust admissions

process prior to placing. We also understand that at times incidents can be

circumstantial and isolated incidents that will require further information and

understanding. The registered manager will closely liaise this with the social worker to

ascertain suitability for the child’s admission into Marella House.

Our aim is to work with our young people, so that we build safe, strong relationships

that combine trust, affection and comfort along with clear behavioural expectations,

boundaries and routines.

The home will accommodate young people of all genders inclusive of LGBTQA+, from

any religious beliefs or ethnic background. At Marella House we seek to treat each

young person as an individual and support them in a way that makes them feel safe,

supported and respected regardless of their age, gender (including gender

reassignment), sexual orientation, race, religion or belief, disability or culture. These

arrangements will be considered as part of their individual care plans. Young people

will be encouraged to participate in cultural activities from a variety of backgrounds in

order to help them develop an understanding of the world around them. We view the

individual as the expert in this area and will seek to provide support as required and

identified by the young person.

Our primary aim is to ‘Make a Real Difference to Young Lives’ and help them achieve

their true potential. Marella House welcomes children and young people from diverse

backgrounds. It is our core objective to provide high quality care in a warm, welcoming,

and nurturing environment that meets the needs of our young people. We will provide

individualised care packages which work towards developing effective attachments,

and longer-term stable placements.

Our home will provide a safe space for children and young people to share experiences

and be guided by our team of experienced practitioners who are non-judgemental,

within a nurturing environment that encourages learning, growth and acceptance,

preparing them to build stability, confidence and resilience.

2.2 Ethos of the Home

Details of the home’s ethos, the outcomes that the home seeks to achieve and its

approach to achieving them.

Marella House offers children and young people a family environment, where they

can develop effective and lasting relationships both within the home and the local

community.

Marella House will take a holistic approach to the care of each young person working

in close partnership with the wider network including health, education and social

services, to ensure that the home go above and beyond in meeting the young

Statement of Purpose

9 June 2025: by Miss Megan Raymond: Interim Manager

people’s needs. The home will promote the well-being of each young person using a

person-centred approach with staff demonstrating a PACE model of working and

restorative practices; allowing the young people to build trusting relationships with

staff and providing them with a safe space for communication and provide them with

the skills to be able to make well informed and safe decisions in order to prepare

them for an independent life.

Marella House understands that in order to ensure the children and young people are

safeguarded at all times persons, bodies and organisations involved in the child’s care

may need to access the homes child protection and behaviour management policies.

These can be accessed upon request.

In addition, to working with the wider system of professionals around the young

person, we will also work closely with the children’s families and communities of origin

to sustain effective connections and understand their past.

Our Home endeavours to promote positive relationships, encouraging strong bonds

between children/young people and staff in the home based on jointly undertaken

activities when appropriate. Routines will be based on each young person’s individual

needs allowing staff to provide appropriate boundaries suitable to each individual

needs presented by the children and young people and a thorough matching process

will enable staff to promote positive relationships.

Our Home aims to provide a healthy lifestyle focusing on the young peoples physical

and emotional health. The home will provide stable and nutritious diets for our young

people and encourage healthy eating habits. Moreover, our menus are prepared with

the input of our young people which gives our young people the opportunity to enjoy

meals they may not have previously tried and from all cultures.

We encourage each young person to plan and work together towards household

decisions regarding their activities, decoration of the house, purchase of equipment,

house rules and rewards.

We have a park behind the home called Desborough Park, and we will encourage our

young people to take regular exercise in a creative and fun way and this will be included

in the activity planners, which will include short break activities and holidays.

Our young people will also have access to local facilities including, leisure centres and

outdoor activity centres. We will support children and young people in their hobbies

and activities they enjoy completing. Below are some examples of activities children

and young people can take part in:

 Horse Riding

 Swimming

 Bike riding

Statement of Purpose

10 June 2025: by Miss Megan Raymond: Interim Manager

 Chilton Hills

 Langridge Park

 Gym

 The hellfire caves

 Trampoline Park

It is our understanding that children and young people who have experienced early

life trauma or neglect have difficulty in developing effective attachments and as a result

struggle to establish positive relationships. We believe their ability to form strong and

lasting relationships with others is critical for their future wellbeing. Training is

facilitated for staff using the principles of Playfulness, Acceptance, Curiosity and

Empathy (PACE) with the aim of providing attachment security through consistent and

attuned approaches.

What is PACE?

PACE is an acronym for Playfulness, Acceptance, Curiosity and Empathy. It is a model

that has been developed by Clinical Psychologist Dan Hughes. PACE is a way of thinking,

feeling, communicating and behaving that aims to make the child feel safe. It is a

therapeutic model that underpins how a care giver establishes a relationship with a

child. It allows a child/young person to safely express their emotional dysregulation and

enables them to reflect thoughts/ behaviours without judgement from their care givers

as PACE promotes secure and trusting relationships.

Playfulness: This is where the care giver creates a light-hearted and relaxed atmosphere

using a playful attitude. This stance allows the child to cope with positive feelings as

these feelings can often turn into anxiety. The use of playfulness will allow the child to

explore their own emerging sense of humour and can instigate reflection on the child’s

part in effect aiding the child in understanding their own behaviours.

Acceptance: ‘Unconditional acceptance is at the core of a child’s sense of safety’. This

is where the care giver should actively communicate to the child that they accept their

views, wishes, thoughts, motives and feelings that contribute to their perceptible

behaviour; without forming any kind of judgement. It allows the child to establish

trusting relationships with the caregiver as they can visualise, they are heard,

understood and seen as an individual where their behaviour does not define who they

are.

Curiosity: Curiosity forms the basis of acceptance. Curiosity allows the child to trust

that they are being heard and understood. It should be delivered in a non-judgmental

and curious tone so the child can see the caregiver is invested un understanding them

as an individual. This can aid the child in opening up about how they are thinking and

feeling and can allow them to understand the origin of their feelings and behaviour and

in effect becoming less defensive and shameful but more reflective and can feel guilty

Statement of Purpose

11 June 2025: by Miss Megan Raymond: Interim Manager

and as a result display more informed and thoughtful decision making and less harmful

behaviours.

Empathy: Empathy fuels connection. It allows the child to feel the care givers

compassion for them. It is about being able to mirror the child’s feelings and validating

them and in turn supporting them through a difficult emotional dysregulation they may

be experiencing. The care giver will remain with the child emotionally, providing

comfort and support which allows the child to form a secure attachment towards the

care giver. It allows the child to communicate their vulnerabilities but be reassured they

that they are loved, heard and understood regardless. It shows the child that the

caregiver is emotionally available to support them through their difficulties in

communicating safely.

Staff work within the Working Together to Safeguard Children 2018 guidelines and

receive regularly refreshed safeguarding training to ensure that every young person

feel safe in their home and feel able to communicate any concerns about their safety

and wellbeing and that they feel listened to and taken seriously.

We strongly believe that education is one of the key successes to prepare and equip

the young person with the necessary skills to increase self-confidence, self-esteem and

a sense of self-worth giving a complete sense of Individual achievement. We will assist

the young person’s education journey.

In-house assessments may be conducted on behalf of the Placing Authority to inform

local authority care plans and risk assessments upon written request.

2.3 Description of the Accommodation

Marella House offers a warm, nurturing and welcoming environment where the

welfare and safety of our young people is paramount. Marella House looks out onto

Desborough Park providing some fantastic views. It is located only a few minutes away

from the town centre and local amenities including health education and social

services. The home is situated in a location that supports the company aims, objectives

and ethos. The home has access to external services and recreational activities. All

young people’s bedrooms are equipped with double wardrobes, chest of drawers, T.V

and newly renovated en-suites. This allows the young people their privacy and their

own safe space. The home consists of three floors. Lower ground floor has a manager’s

office as well a meeting room, staff sleep in room. Ground Floor has a modern open

plan kitchen/ dining/ lounge area and another staff bedroom/staff office. First Floor a

bathroom, all children’s (3) bedroom with ensuite. All children rooms and exit doors

are fitted with alarms that will only be activated at nights to maintain safety for

Children.

There is a large garden to the rear of the home. Understanding that our residents may

have differing backgrounds and experiences, careful consideration has been given to

Statement of Purpose

12 June 2025: by Miss Megan Raymond: Interim Manager

ensure that Marella House is a safe, comfortable, well equipped and an enjoyable space

for all our children and young people.

The home is fully staffed over a 24-hours and management on call system to facilitate

advice or rapid response as required. The home has a dedicated, experienced and

suitably qualified staff team to care and support our young people to live a fulfilling life.

The home will always provide sleeping in and/or night staff to support the young people

should they need this support.

The home offers an individualised tailored approach to care. We work closely with

families, local authorities and other multi agencies involved in the care of each young

person. We work together to set goals and provide the care and support to help each

child/young person reach their full potential at a pace that suits them.

Marella House is a large, detached building and is newly decorated and modern

furnished to a high standard. Our young people will be encouraged to have further

input in personalising their home, so that they are supported to gain a sense of

belonging and feel at home in their surroundings.

Our young people have access to the home’s Wi-Fi connection, this is risk assessed on

an individual basis for their educational and leisure purposes. The internet has

restrictions, and we can turn off the internet on individual devices, should this be

required it will based on each child/ young person individual needs, routines and

vulnerabilities.

Each young person’s bedroom has space for an area for young people to complete

homework in their privacy and comfort of their own bedroom. The bedrooms will be

decorated and personalised to each young person’s interests and preferences.

There is an efficient and effective system in place to deal with the maintenance of the

home whereby all maintenance issues are dealt with quickly and to a high standard.

2.4 Location of the Home

Marella House is based in High Wycombe, Buckinghamshire. Marella House looks out

onto Desborough Park providing some fantastic views. It is located only a few minutes

away from the town centre and local amenities including health education and social

services. The home is in a location where the young people are able to access external

services and recreational activities. A thorough risk assessment has been completed

in line with Regulation 46 to ensure the area is safe for children of ages 8-17 upon

admission to be placed at Marella House.

2.5 The arrangements for supporting the cultural, linguistic and religious needs of

children.

Statement of Purpose

13 June 2025: by Miss Megan Raymond: Interim Manager

Marella House is keen to promote an individual’s identity and to develop everyone’s

cultural awareness. Young people are encouraged to be open-minded about values and

cultures whilst always respecting people’s differences. Every effort is made to respect

and whenever possible to meet each young person’s individual needs and promote

their welfare, taking into account their gender, religion, ethnicity, cultural and linguistic

background, sexual identity, mental health, any disability they may have or have

reflected in any previous assessments/experiences.

Our young people are encouraged to take part in activities which reflect their diversity

of race, culture, religion, language and abilities.

Birthdays, cultural and religious festivals are celebrated with regular different theme

for evening meals, as appropriate.

As part of the planning and admission stage, this will be discussed and plans will be put

in place for meeting specific needs, which will be agreed with the young person and

their placing Authority.

Our staff will always support the young person to express his or her feelings in pursuit

of their beliefs and will support them to accommodate such requests.

2.6 Complaints

The details of who to contact if a person has a complaint about the home, and how

that person can access the homes complaints policy.

In the event that the Manager is away from their role or that the complaint may be

about them, complaints are to be raised with the following management.

Responsible Individual Name: Sabia Khan

Email: sabia.khan@wavescare.co.uk

Phone Number: 07949741865

Director: Tanveer Hussain

Name: Mr T Hussain

Email: tan@wavescare.co.uk

Director: Shamim Hussain

Name: Mrs S Hussain

Email: shamim@wavescare.co.uk

Listening to our young people lies at the very heart of our ethos to improve outcomes

for every individual. This is especially important for those times when our young people

have a problem, concern or want to make a complaint. Advocacy helps to safeguard

young people, and protect them from harm and neglect.

We want to operate on an “open door” policy of working; complaints are dealt within

a professional and reflective manner. Our staff team are aware of the Section 7

Statement of Purpose

14 June 2025: by Miss Megan Raymond: Interim Manager

Guidance - Providing Effective Advocacy Services for Children and Young People Making

a Complaint under the Children Act; which was introduced for all children’s services

leads, team managers, complaints officers, practitioners, advocates and children’s

rights and participation officers. It is designed to provide all children’s services staff

with an understanding of the new duties in relation to advocacy for children and young

people making or thinking about making a complaint.

On admission to the home, the young person, family members, significant others and

independent visitors have access to our Complaints Policy which is available to all upon

request.

Our child friendly “young person’s guide” which is provided to every young individual

also contains the relevant information to the complaint’s policy. They are also shown

how and where to access complaints forms. The young person’s guide also contains the

following contacts who can help them independently:

 Childline  Ofsted  NSPCC  The Children’s Commissioner

If any person wishes to make a complaint about the home, then they should contact

the Interim Manager- Megan Raymond – megan.raymond@wavescare.co.uk

All complaints are recorded on Complaint Forms and kept on the young person’s file

and will be treated in the strictest confidence. External complaints will be dealt with by

the Home Manager, or if necessary, the Responsible Individual and Registered Provider.

Interim Manager: Megan Raymond – megan.raymond@wavescare.co.uk

Responsible Individual: Sabia Khan – sabia.khan@wavescare.co.uk

Informal Process:

All complaints are recorded on Complaint Forms and kept on the young person’s file

and will be treated in the strictest confidence. This provides opportunities to resolve

minor complaints informally, for example in open meetings held at the home. Children

or staff can also call such meetings at any other time, to open issues and resolve them

quickly. In most cases, the complaint and its agreed resolution will be recorded in the

minutes of the meeting. Complaints forms will be accessible on Waves care protected

share drive. Children and young people will have their own accounts and will have

access to the complaint’s forms.

Formal Process:

Statement of Purpose

15 June 2025: by Miss Megan Raymond: Interim Manager

Complaints that cannot be resolved informally must be dealt with by making a formal

complaint. In all cases the complaint must be dealt with in a serious manner, all those

involved in the complaint must be kept informed of progress at least weekly; and the

complaint must be fully responded to within 28 days.

All residential complaints are sent to the Home’s Manager and will be responded to

within seven days. If the Manager is unavailable then these are to be sent to the

Responsible Individual who will respond within the same timeframe.

If a complaint cannot be fully resolved by 28 days, then this will need to go to our Stage

2 complaint panel process. The panel will consist of a director and a senior

representative from Waves Care, the complainant would be invited to attend the panel

hearing and could be accompanied if they wish.

In the first instance, anyone making a formal complaint (the complainant) needs to

complete the complaint form. The form is designed to ensure that the correct

procedure is followed and to allow for monitoring of progress towards resolving the

complaint.

The completed form needs to be logged with the Home Manager, who must enter the

complaint in the site’s Complaint Log, then they will decide the best path for the

complaint, inform the complainant of their decision and assist them with the process

towards a speedy and effective resolution.

Any person who is the subject of a complaint is prevented by this process from being

responsible for its investigation or resolution, so if the Home’s Manager is the subject

of the complaint, the Responsible Individual will deal with the complaint. In addition to

this the complaint must be recorded on the action log and all outcomes must be

recorded and overseen by the Home’s Manager.

Any member of staff may support the complainant in instigating this procedure, but

the complainant may start the procedure independently. If the Complaint Form is not

available, the written record of a verbal complaint must include the following

information:

 The date of the complaint

 The date of the incident giving rise to the complaint

 The name of the complainant

 Children’s name

 The nature of the complaint

 Who has assisted the complainant?

 When they handed this to the home manager

Once a complaint has been received the following information will then be added to

the complaint action log by the relevant manager:

Statement of Purpose

16 June 2025: by Miss Megan Raymond: Interim Manager

 A reference number or code

 What should happen next

 Date received

 Date passed on to next step if any

 All actions taken to resolve the complaint

 The resolution

 Any discussion with the children about what should happen next or what they

wish to happen.

A copy of this action log will be attached to the original complaint along with any

relevant documentation.

The Home Manager must also note the resolution of the complaint in the complaint

logbook and record if and how the complaint has been resolved.

A copy of the findings of the complaint, and recommendations should be sent to the

complainant and where relevant the person complained about. This should also be kept

confidentially and made available for inspection on site.

Records of complaints and how they are resolved can also be used to identify trends

developing across the organisation and can help in the design and implementation of

improvements to resources and processes. Subject to the requirements of

confidentiality, the final resolution of all formal complaints will be published at the next

Senior Managers’ Meeting.

If a child wishes to raise a grievance which involves their placing authority, the child

should follow their complaints procedure. A copy of this will be kept in the child’s file.

We will keep a copy of the complaint made and all actions taken.

A child can request an advocate to support them with a complaint. This is something

that will be arranged through their social workers.

All young people are made aware of our complaint’s procedure and are informed about

how to make a complaint. We will always try to resolve a complaint at the lowest

possible level, whilst respecting the seriousness of the complaint. All complaints are

taken seriously and are recorded in our complaints log. The Manager meets regularly

with young people from the home to provide an opportunity for feedback. Young

people are advised that they can complain to:

 Adult members of the team including the Manager

 Child-line

 NSPCC

 Their social worker

 The Host Authority

 NYAS

 Independent Regulation 44 Inspector

Statement of Purpose

17 June 2025: by Miss Megan Raymond: Interim Manager

All Young People have the right to an independent person to support and advise in

complaints, and this right will be upheld at all times by the home.

Complaints forms have been made more accessible around the home and a complaints

box is located in the meeting room which is checked regularly by management.